Privacy policy

Privacy Policy

Last Updated: June 20, 2026

The Tales of Texture ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, create an account, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

Full name
Email address
Phone number
Billing address
Shipping address
Account login information
Order details and purchase history

Payment Information

Payments are processed securely through trusted third-party payment providers. We do not store your complete credit card or debit card information on our servers.

Custom Order Information

For personalized and custom-made products, we may collect:

Reference images
Design files
Logos
Artwork
Text content
Product customization instructions

Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Website usage data
Pages visited
Referral sources

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Deliver products and services
Manage customer accounts
Communicate regarding orders and inquiries
Provide customer support
Improve website performance and user experience
Send order confirmations and shipping updates
Prevent fraud and unauthorized activities
Comply with legal obligations
Send promotional emails and marketing communications (only when permitted)

3. Custom Designs and Submitted Content

When you submit images, artwork, logos, or design references for custom orders:

You confirm that you own the rights to the submitted materials or have permission to use them.
We use these materials solely for fulfilling your order.
We do not claim ownership of your submitted content.
We may retain design files for record-keeping, customer support, and future order reference unless deletion is requested.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Remember your preferences
Maintain shopping cart functionality
Analyze website traffic
Improve website performance
Personalize your shopping experience

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties only when necessary, including:

Shopify (our eCommerce platform)
Payment processors
Shipping and courier partners
Website hosting providers
Analytics providers
Marketing service providers

These parties may only use your information to provide services on our behalf.

6. Shopify Services

Our store is hosted on Shopify. Shopify may collect and process certain information to facilitate transactions, website functionality, fraud prevention, and customer support.

To learn more about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no online transmission or storage system can be guaranteed to be 100% secure.

8. Data Retention

We retain personal information only as long as necessary to:

Fulfill orders
Maintain customer accounts
Comply with legal obligations
Resolve disputes
Enforce our policies

Custom order records may be retained for future customer support and order reference purposes.

9. Your Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw marketing consent
Request a copy of your personal data

To exercise any of these rights, please contact us using the details below.

10. Children's Privacy

Our website and services are not intended for children under the age of 18.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information, please contact us so we can remove it.

11. Third-Party Websites

Our website may contain links to third-party websites or social media platforms.

We are not responsible for the privacy practices, content, or security of those external websites.

We encourage users to review their privacy policies before sharing personal information.

12. International Data Transfers

Because our website is powered by Shopify and may use third-party service providers, your information may be processed or stored outside your country of residence.

We take reasonable measures to ensure appropriate safeguards are in place for such transfers.