Refund policy
Return & Refund Policy
Last Updated: June 20, 2026
At The Tales of Texture, each product is carefully handmade and, in many cases, created specifically to order. Due to the nature of our products, we do not offer returns, refunds, or exchanges.
Please read this policy carefully before placing an order.
No Returns or Refunds
All sales are final.
We do not accept:
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Returns
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Refund requests
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Exchanges
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Order cancellations after production has started
This policy applies to all products, including handmade, made-to-order, customized, and personalized items.
Handmade Product Variations
All products are handcrafted and may feature slight variations in:
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Color
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Texture
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Pattern
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Shape
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Dimensions
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Finish
These variations are a natural part of the handmade process and make each piece unique.
Such variations are not considered defects and are not eligible for replacement, return, refund, or exchange.
Incorrect or Damaged Orders
If you receive an incorrect item or a product that has been damaged during shipping, please contact us within 48 hours of delivery.
To help us review your request, please provide:
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Your order number
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Clear photographs of the product received
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Clear photographs of the packaging
After verification, we will arrange to send the correct item or an appropriate replacement at no additional cost.
We reserve the right to request the return of the incorrect item before shipping a replacement.
Customer Design Approval
For custom and personalized orders, customers are responsible for reviewing and approving all design details before production begins.
Once production has started, custom orders cannot be modified, cancelled, returned, or refunded.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
The Tales of Texture
Email: support@thetalesoftexture.com
Phone: +92 321 0377787